At Vincent Journeys, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and transparent return process.
Returns
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
To initiate a return, please contact our support team at [email protected] with your order number and reason for return. Our team will guide you through the return process.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 to 7 business days after the returned item is received. Refunds will be issued through the same payment method used at the time of purchase, where applicable, or as store credit if requested.
Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.
Non-Returnable Items
Certain items such as personal care products, perishable goods, or items marked as “Final Sale” are not eligible for return or refund.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at [email protected]. We will arrange for a replacement or refund at no additional cost.
Late or Missing Refunds
If you haven’t received your refund after 10 business days from the approval notice, please contact us at [email protected] for assistance.